Does Quality of Services at Business Schools in Pakistan have Correlation with Students' Satisfaction and Entrepreneurial Self-Efficacy?

Abstract

The Quality of services being provided at universities across the globe is increasingly becoming point of grave concern recently. It has become the sole determinant of socio-economic development of a country. This paper empirically analyzes the quality of services being provided at business schools in Pakistan and will further answer that whether students' satisfaction has any correlation with perceived entrepreneurial self-efficacy level. SERVQUAL and Entrepreneurial Self-Efficacy Models were taken to build theoretical framework of this paper. The data was collected from MBA students of two public and private sector universities and was analyzed using SPSS. The results proved that satisfaction level of students of private sector universities is higher as compared with public sector universities in Pakistan and their entrepreneurial self-efficacy level is also higher. It proved that quality of service has positive relationship with entrepreneurial self-efficacy.