Increasing @ of Employee Attrition in BPO Companies in NCR

Abstract

In the global business scenario, Business process outsourcing (BPO) industry in India is on top of the list moving ahead with an unparalleled velocity. In spite of fast growth and brilliant future, it has experienced high attrition rates since its commencement. The workforce comprises mostly of knowledge workers, techno savvy, aware of market realities, focused materially and who have higher propensity to switch jobs. Attrition in BPOs is due to many factors and much research has been done from time and again. Acquiring new talent and retaining the existing talent is becoming a challenge now. In this study, an attempt is made to explore the reality of attrition and how people are managed in BPOs. The study has adopted an explanatory research design to recognize the employee turnover reasons. Data was collected through primary and secondary sources through semi-structured questionnaire filled by respondents.