The Influence of Perceived Usefulness of GePG on Revenue Collection in Tanzania: The Case of Dodoma City

Abstract

The focus of the study was to assess the factors influencing the Perceived Usefulness of Government e-payment Gateway (GePG) on Revenue Collection in Tanzania. The study adopted a quantitative approach whereby questionnaires were used to collect data from Dodoma Urban Water supply and sanitation vendors in Dodoma city. Stratified sampling technique was used to ensure sample representation among vendors from different streets, thereafter simple random sampling was used to collect data from the sample size of 178 respondents.  After using multiple regressions, the findings revealed that perceived benefits and perceived ease of use of GePG are among factors influencing usage of such technology in Revenue Collection from utility services delivered. This study recommended that awareness to users of GePG should be instituted to increase usage rate of GePG. Furthermore, cost of executing transaction should be reviewed and not to become the burden for one who is paying the water services. Also, the e-Government and other government entity which are entrusted for smooth running of the system should make sure that the system is stable to enhance reliability.