ROTICH, H. K.; OKIBO, W. B.; MAGARA, E. Factors Influencing Customer Satisfaction as a Competitive Advantage in Commercial Banks in Kenya: A Case Study of Credit Bank Limited. The International Journal of Business & Management, [S. l.], v. 3, n. 5, 2015. Disponível em: http://internationaljournalcorner.com/index.php/theijbm/article/view/127499. Acesso em: 16 may. 2024.