Gerry Siampondo, and Aggrey Mweemba. “A Review of the Work from Home Initiative During the COVID-19 Pandemic and Its Impact on Customer Experience in Zambia”. 2023. The International Journal of Business & Management, vol. 11, no. 6, Sept. 2023, doi:10.24940/theijbm/2023/v11/i6/BM2306-008.