Rotich, Hillary Kiptoo, Walter B. Okibo, and Evans Magara. “Factors Influencing Customer Satisfaction As a Competitive Advantage in Commercial Banks in Kenya: A Case Study of Credit Bank Limited”. The International Journal of Business & Management 3, no. 5 (May 31, 2015). Accessed May 16, 2024. http://internationaljournalcorner.com/index.php/theijbm/article/view/127499.