Employees Perception of Corporate Conflicts Management and Resolution and Its Impact on Organizational Performance

Abstract

This study was an investigation on the employee perception and their understanding on corporate conflicts management and resolution. It was based on the premise that people fail manage and resolve different kinds of conflicts due to their misunderstanding of what conflict actually entails. The main objective of this study was to investigate if the employee of one of the leading cooperative society in Kericho county- Kenya understands the nature and impact of effective conflicts management and resolutions. The research design that guided this study was descriptive survey. Questionnaires were distributed to 51 employees in a seminar, including the CEO and all responded effectively. Focused group discussions were also used to get the views and opinions of the respondents. This research was guided by the interactionist view of conflict that belief that conflict is not only a positive force in a group, but also absolutely necessary for a group to perform effectively. The data collected was analyzed descriptively and thematically. The findings show that most of the employees regard conflict as a negative element, harmful and should be avoided. The majority also attributed the top management as the main source of conflict. The findings and recommendations of this study will assist employees of various organizations to understand conflicts in a positive way, hence acquiring better skills in conflict management and resolutions in their place of work.