The Effect of Conflicts in Organization on Turnover Intention: The Mediating Effect of Job Satisfaction

Abstract

A company or organization implements a strategy to retain a diverse workforce to secure competitive advantage. Organizations want to promote new ideas, increase creativity, and innovation because of their diverse workforce. However, due to various human resources, many conflicts occur among employees. Relationship conflicts, which have a strong influence on employees' emotional aspects, negatively affect employee attitudes. The task conflicts that arise as a result of performing tasks within an organization also negatively affect employee attitudes. Therefore, it is necessary for organizations to minimize the negative influence of conflict through conflict management and to enhance positive influence. In other words, a company that is well-managed in conflict within an organization will experience sustained growth. This study examined the influence of conflict in the organization and verified the mediating effect of job satisfaction. In order to analyze this, we conducted a survey of 302 employees in Korean companies. As a result of the analysis, conflicts in organization had a positive effect on the turnover intention, and negative effect on the job satisfaction. Also, the relationship between conflicts in organization and turnover intention was mediated by job satisfaction, and all the hypotheses set in this study were supported. Based on the results of the study, implications and future research directions were suggested.