Workplace Conflict Management on Staff Performance in Ghana's Tertiary Institutions: A Study of Bolgatanga Polytechnic, Ghana

Abstract

The analysis which included the quantitative analysis aimed at assessing the main conflict management strategies that can influence the performance of staff in the Bolgatanga polytechnic. Using the quantitative research design and the stratified sampling technique, a sample of 105 respondents were selected for the study. Questionnaires were administered to the respondents to collect data on workplace conflict and performance of employees of the Bolgatanga Polytechnic. The SPSS (version 16.0) was used to process and analyzed the data and then presented in the form of means and multiple regression analysis. The findings revealed that communication was ranked as the highest workplace conflict factor fellows by rewards, resources and management practices. This implies that if the organization wants to increase its employee performance it must consider 100% improvement of communication, rewards, resources and management practices. The finding further revealed that there is a significant relation between employee performance and the workplace conflict (scare resource, management practices, & rewards). The study also confirmed that staff performance would increase by 49.8% if there is 100% improvement in thirty-party strategies within the organization. The study concludes that there are varieties of issues that influence staff performance within organization. Whereas most of these factors influence employees of the Bolgatanga polytechnic to improve performance; others did not motivate them to perform well on the job. Thus, whereas resources, management practice, communication and rewards by management serve as workplace conflict factors that influence staff performance within the polytechnic while other's workplace strategies and communication as well as identification and fulfillment of needs do not influence them to give off their best on-the-job. A comparative analysis would further determine the target-country specific motivation and expectations of foreign students. By recommendation, the polytechnic management can consistently address the issues of incessant strikes by adopting alternative strategies in resolving the polytechnic conflicts as the usual remedies have not been adequate.