Influence of Performance Management Programmes on Employee Performance at Kisumu Water and Sewerage Company, Kenya

Abstract

Water sanitation and sewerage companies are established with the aim of ensuring that there is provision of clean and safe water in a reliable way to households, industries and institutions. However, there have been many complaints bordering on poor performance of these companies. This could be attributed to poor employee performance. The objective of the study was to examine the influence of performance management programmes on employee performance. The study was guided by the goal setting theory and balanced scorecard theory. This study adopted a survey research design and deductive approach. A total of 186 staff working with Kisumu Water and Sanitation Company constituted the study population. Out of these, 127 respondents were drawn using stratified random sampling method.  A self-administered questionnaire was used to assist in data collection. A pilot study which was conducted with the view of establishing the validity and reliability of the data collection instrument. The collected data were analyzed with the assistance of the Statistical Package for Social Sciences software. The analysis captures both descriptive and inferential statistics. The results of the analysis were presented in table format. According to the study results, performance management programmes influenced employee performance. It was concluded that the aforesaid programmes were crucial with regard to performance of employees working with water companies in Kenya. It was recommended that there should be sound programmes to manage employee performance.