Employee Pension Services and Employee Performance in Non-Governmental Organizations (NGOs) in Kenya: Moderating Effect of Top Management Commitment

Abstract

An organization's employee welfare policies, including employee pension services, are critical and essential to promote employee engagement or increase productivity. As a result, the main objectives of this study were to determine the relationship between employee pension services and employee performance and the influence of top management commitment in non-governmental organizations in Nairobi County, Kenya. The study included a cross-sectional survey approach, including combined qualitative and quantitative methods. The study's target population consisted of 14,323 NGO employees in Nairobi County, Kenya, and 391 respondents, top managers, middle-level managers, and lower managers, were chosen through the use of stratified, simple random, and purposive sampling techniques. While surveys and interviews served as the primary data sources, secondary data came from peer-reviewed books, articles, and journals. The study drew on pertinent theories on the subject, such as Abraham Maslow's theory of the hierarchy of needs, Herzberg's two-factor theory, and Human relations theory. A pilot research was carried out to establish the tools' reliability and validity. The Statistical Packages for Social Sciences, version 25, was used to analyse the data. Inferential and descriptive statistics were used in the analysis as diagnostic tests for the tools, along with frequencies, means, correlations, and multiple linear regression. The results of the investigation were presented using pie charts, graphs, and tables. In non-governmental organizations in Nairobi County, Kenya, the study found a positive and substantial relationship between employee pension services and employee performance. According to the study's findings, managers should assess the pension services initiatives already in place in their organizations, reinforce them, and develop and put into place regulations that support employee engagement and productivity.