Public Information Treasure (PIT) for Federal Ministries and Parastatals in Nigeria (MDAs)

Abstract

This paper demonstrates how judicious use of Information Technology (IT) can be used to provide public information treasure (PIT) to maintain a people-Centric Service in Nigeria's Federal Ministries and Parastatals. In this approach, operational data and data needed for effective Customer Relationship Management (CRM) are processed and made to flow seamlessly in an interconnecting network such that just-in-time information is readily available wherever needed to facilitate effective decision-making. The development of such a system requires an in-depth study and thorough understanding of the organization it is intended for, her customer relationship issues and the operational information-flow bottlenecks that had bedevilled the system in the past.