Mobile Wallet: Adoption among Staff and Students in Edo State Tertiary Institution, Nigeria

Abstract

In the present world, the advancement in technology has made the use of mobile devices a necessity in our day-to-day activities. Mobile devices have provided an easy communication with the banking network via the mobile wallet, which is an application that users can make payment with for goods or money transaction. The aim of this study is to adopt UTAUT2 model to analyze consumer's adoption to the use of mobile wallet within selected tertiary institutions in Edo state, Nigeria. For this research, a questionnaire survey was directed with 350 respondents using the constructs Hedonic Motivation (HM), Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI), Facilitating Condition (FC), Price Value (PV), Habit (HT) and Behavioral Intention (BI) of the UTAUT2 model for the adoption studies. From the analysis carried out, a regression and correlation result were presented, the correlation analysis showed that there is a significant relationship between dimensions of performance expectancy (PE) of Mobile Wallet adoption among Staff and Students in Edo State Tertiary Institutions. Also, the result indicates that increase in Social Influence (SI), Facilitating Condition (FC), Habit (HT), Price Value (PV), Behavioral Intention (BI) will increase Performance Expectancy (PE) as they are significantly predictive of Performance Expectancy (PE) of the usage of mobile wallet.