Review of E-banking System and Exploring the Research Gap in Indian Banking Context

Abstract

With the rapid set of modernization in commercial products, financial institutions are also not left out from modernizing their business structure. Recent innovation in internet technology and client-side application has curved the path for a brand new method of accessing banking services by the consumer at the comfort of house. One such innovative product in banking is electronic banking (e-banking) that is the prime focus of this paper. The study shows that e-banking has multi-dimensional advantages to individual as well as corporate, however, it is not without certain challenges and issues for the security and interest of customers. Although there are various work done in the past for exploring the success of e-banking on various scale, it is strongly felt that very few studies were focused on Indian Banking Sector systematically and comprehensively. Therefore, the paper will highlight the various aspects of e-banking system from researcher's viewpoint and identify the research gap in Indian context.