Enlisting the Airline Services Using Fuzzy Evaluation Approach in Indian Context

Abstract

Air transport plays a pivotal role in the development economy, stimulating exchanges between countries and facilitating international relations. Airline service quality is similar to an auction and makes chaos to passenger. Airlines use this information to make their own bid, setting a market price and providing high value to the passenger to sustain in future. Service quality is combing process both with tangible and untouchable imaginations. Though number of studies focuses on service quality, using fuzzy logic still its few and all are outside our country. It is the attempt to enlist various services of airlines in Indian context with a dissent approach.  This study will exhibit empirically to different factors and prioritizing to the airlines services using linguistic variables. At last some new and interesting useful suggestions are given to airline service provider to improve further service quality.