Personnel Management Strategies and the Quality of Care of Employees in Faith-Based Hospitals in Kiambu County, Kenya

Abstract

Most mission hospitals in Kiambu County have ineffective human resource management, which has led to almost little improvement in service delivery. There is still an emphasis on using more conventional approaches to patient care. The Kiambu County mission hospitals are severely underequipped in terms of both space and essential medical equipment. There is also an inadequate supply of medications. This has prevented the hospitals in Kiambu County from providing adequate treatment to their patients. The main goal of this study is to learn how the personnel management strategies adopted by Mission Hospitals in Kiambu County, Kenya, affect the quality of care that its employees provide to patients. The study was anchored on the concepts of work engagement, talent-based theory, human capital, service quality, and organizational learning as a framework for the study and employed descriptive research design. A closed-ended questionnaire was employed, and 318 staff members across eleven mission hospitals were involved. Descriptive and inferential statistical analysis provided the empirical framework for the study. Numerous tables, including different distributions, including frequency, mean, percentage, and standard deviation, were provided by the descriptive statistics. The study concluded that talent management had a positive and statistically significant impact on the service delivery of employees in Mission Hospitals in Kiambu County, Kenya. The study recommends that hospitals implement employee retention policies to facilitate the retention of talented individuals within their workforce. This will significantly contribute to both maintaining remarkable performance and facilitating the transfer of knowledge from experienced staff to new employees. It is advisable to establish specific forms of incentives for the top performers who provide extended services to the hospitals.