TABASSUM, R.; MUZAFFAR, M. Importance of Service Quality and Service Encounter: As a Foundation for Customer Satisfaction in Fast Food Industry. The International Journal of Business & Management, [S. l.], v. 3, n. 4, 2015. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/127476. Acesso em: 3 jul. 2024.