KHANNA, S. ‘Customers Satisfaction and Governance – A Factor Analysis in Banking Sector of India’. The International Journal of Business & Management, [S. l.], v. 3, n. 6, 2015. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/127514. Acesso em: 3 jul. 2024.