LAKSHMINATH, V. B.; K., A. L.; RAGHAV, V. R. End User Support: Process Quality Assurance. The International Journal of Business & Management, [S. l.], v. 2, n. 6, 2014. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/132410. Acesso em: 23 jul. 2024.