ROOPCHUND, R.; BOOJHAWON, S. Applying the SERVQUAL Model in Postal Services : A Case Study of Mahebourg Mauritius Post Services Ltd. The International Journal of Business & Management, [S. l.], v. 2, n. 7, 2014. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/132444. Acesso em: 23 jul. 2024.