KIPROTICH, E. K.; CHERUIYOT, T. K.; EMMANUEL, T. Relationship between Service Quality and Customer Retention in the Selected Commercial Banks in Eldoret Town, Kenya. The International Journal of Business & Management, [S. l.], v. 2, n. 10, 2014. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/137719. Acesso em: 23 jul. 2024.