THEERTHAANA, P. Antecedents of Customer Satisfaction and Retention: Validating Metrics of Mobile Phone Services through SERVPERF. The International Journal of Business & Management, [S. l.], v. 3, n. 8, 2015. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/137851. Acesso em: 23 jul. 2024.