PHONG, L. T.; CHI, N. T. K. Customer Loyalty in Hotel Industry from International Tourist Perspective: The Impact of E-CRM and Service Quality. The International Journal of Business & Management, [S. l.], v. 7, n. 4, 2019. DOI: 10.24940/theijbm/2019/v7/i4/BM1904-041. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/144564. Acesso em: 3 jul. 2024.