MATEEN, S.; AHMED, A.; TARIQ, M.; KHAN, A. H. Impact of CRM on Retail Banking Customers Perception of Satisfaction and Loyalty: A Case Study of Pakistani Banks. The International Journal of Business & Management, [S. l.], v. 7, n. 12, 2019. DOI: 10.24940/theijbm/2019/v7/i12/BM1912-035. Disponível em: https://internationaljournalcorner.com/index.php/theijbm/article/view/150606. Acesso em: 22 jul. 2024.