Atsiaya, Branice Ing’ahizu, Kadian Wanyonyi Wanyama, and Musiega Douglas. 2014. “Effects of Total Quality Management Implementation on Electronic-Government in County Government of Kakamega”. The International Journal of Business & Management 2 (5). https://internationaljournalcorner.com/index.php/theijbm/article/view/132366.