The Perceptions of Lecturers on the Matrix Structure's Effectiveness in Enhancing Lecturer Effectiveness in an Open Distance Learning University Like Zimbabwe Open University (ZOU): A Case Study of ZOU Midlands Regional Campus

Abstract

This study was undertaken to establish how effective the Matrix organizational structure adopted by the Zimbabwe Open University (ZOU)was in enhancing lecturer effectiveness. The study was a result of the fact that there are three types of the matrix organizational structure that an organization can adopt each with its own advantages and disadvantages different from the other hence there was need to establish the type of the matrix the ZOU had adopted. The study was also a result of a realization of a multiplicity of problems identified by staff informally and through studies carried out. A qualitative methodology was employed. A case study design was adopted. The sample of the study was 11 lecturers who were purposively chosen. The major findings were that the matrix was hit by shortages of resources, there were conflicting directives from the two managers leading to confusion of the lecturers, performance evaluation was not very helpful in as far as objective evaluation and identification of training needs of the lecturers was concerned and functional managers leaving all work to project managers. The study recommended fund raising to boost resources, training of both managers and employees on issues regarding the matrix to avoid conflicts between managers and equip personnel with interpersonal skills as well as equipping functional managers with their roles, adopting a multi-rating performance appraisal system and establishing key result areas as standards for performance appraisal.