Employee Engagement, Job Characteristics and Happiness among Millennials in Selected Information Technology Organizations in India

Abstract

Demographic profile of employees from information technology organizations in India underwent a change for the past decade with millennials forming large part of the workforce and is believed to be technological multitaskers with aspirational attitude found to be different from that of other generations. These organizations started contemplate on value profiles of individuals while architecting work processes and attribute their growth, admiration and excellence for this aspect of human resources intervention. However, attrition rates are high despite these interventions.  Happiness is assumed to be outcome of all human resources efforts and is not being emphasized for measurement. This led to exploratory study to measure happiness and relates to job characteristics and employee engagement as later two interventions are extensively researched. It is observed that millennials engagement structure consists of self-worth realized through peers and mission of organization, quality conscious peer group and right fit for the job and high paid groups showed greater inclination for higher engagement.  Autonomy, mastery and purpose anchored to material gains encompass job characteristics. Happiness is found to relate to employee engagement and job characteristics.