Influence of Employee's Education Level on Organizational Performance: A Case of Tuskys Supermarkets, Kisii County, Kenya

Abstract

Employee diversity in an organizational performance is a very critical strategy for the success of an organization. The previous studies have indicated that it improves performance due to its diverse nature which consequently results into specialization. It is therefore imperative for the modern organizations to consider and effectively manage employee diversity. Inefficient employee diversity in the Supermarkets including frequent cases of recruiting employees based on ethnic backgrounds, inadequate education qualifications and hiring employees based on either gender is common in Tuskys Supermarkets. Equal measures have not been given on the criteria of choosing the employees in order to help avoid ethnicity and stereotype in Supermarkets. Consequently, some Supermarkets end up with incompetent employees that lower the rate of performance. This study therefore aimed at examining how employee's level of education influence performance in an organization. The case study was Tuskys supermarkets in Kisii County, Kenya. The study objective focused on the influence of employee's level of education on performance of Tuskys Supermarkets Kisii County, Kenya. The study was guided by Social Identity theory. Descriptive survey design was employed in the study. Both secondary and primary data were collected. Descriptive statistics was used to analyze data through means, standard deviations, frequency distributions and percentages. The data was then coded, analyzed and presented in tables and figures. The findings of the study revealed that education is the major factor considered during employee recruitment. The study also established that 90% of the supermarket employees were certificate and diploma holders. This gives them the required understanding of the work they perform.