Emotional Intelligence of Correctional Officers of West Bengal

Abstract

This study aims to investigate the perceptions of emotional intelligence of correctional officers of West Bengal correctional service working at various functional units and different hierarchical levels. Data were collected from 224 correctional officers by means of questionnaires in a series of face-to-face structured interviews regarding emotional intelligence. Factor analysis provides support for the model, which suggests that supervisors' overall emotional intelligence and its domain. Reliability coefficients of the scales as assessed with Cronbach α, were also exhibit high internal consistency. There exist a significant variation of emotional intelligence with variation of age, experience and designations. This study contributes to our understanding of the linkage among emotional intelligence of correctional officers of West Bengal correctional service and the impact on teamwork with their subordinates for healthy dealing with inmates (prisoners).