Determinants of Conflict Management in State Corporations in Kenya: A Case Study of the Kenya Universities and Colleges Central Placement Services

Abstract

The main purpose of the study was to investigate factors affecting conflict management in state corporations in Kenya, specifically at the Kenya Universities and Colleges Central Placement Services. The objectives of this research were to investigate the effects of power, organization culture, leadership style, and attitude on conflict management in state corporations in Kenya. A descriptive research design was used during the study. Data were collected by using a questionnaire. The target population was 62 employees who were considered for the study. The data collected was analyzed both qualitative and quantitative. The presentation of the data collected was done using tables, graphs, and charts.

• Seventy percent of the respondents were of the opinion that power has an effect on conflict management in State corporations.
• Sixty-nine percent of the respondents stated that organizational culture affects conflict management in State Corporation.
• Seventy-six percent of the respondents were of the opinion that leadership style affects conflict management in State Corporation.
• Seventy-two percent of the respondents suggested that attitude affects conflict management in State Corporation.

The study recommends that for there to be effective conflict management, there is the need for each and every part to be involved in looking for conflict resolution to highly consider the power of those particular individuals chosen to manage conflict, embracing the norms, values, and beliefs aimed at supporting effective conflict management, enhancing the democratic style of leadership which gives individuals involved in conflict management capability of making an autonomous decision without any interference. Last but not least, there is the need for the parties involved in conflict management to consider having a positive attitude towards others. Therefore, it was concluded that power, organizational culture, leadership style, and attitude affect conflict management in State Corporation.