Work Place Safety, Service Delivery and Bank Performance: A Case Study of Juba County, South Sudan

Abstract

This study aims to capture the factors affecting work place safety, service delivery and bank performance. All the banks are situated in Juba County. This study aims to capture the effect of staff training, effects of technology on service delivery. With descriptive research design and with stratified random sampling method and using Microsoft Excel and SPSSS as the analysis tools. The study sought to establish that extent to which staff training has affected customer service delivery in Juba County. From the study findings, majority of the respondents as shown by 64.6 percent indicated that staff training had affected customer service delivery to a very great extent. These findings depict that staff training has affected customer service delivery in Juba County, to a great extent.