Family Care Givers' Views on Facilities of Hospital, Kathmandu, Nepal

Abstract

A descriptive cross-sectional research design was used to conduct this study among family care givers in a private hospital of central part of Nepal. The main objective of this study was to find out family caregivers' perspective on facilities of private hospital at Kathmandu, the capital of Nepal. Non-probability sampling technique was used; total sample size was 100. Semi-structured interview schedule was used for data collection. Result of the study illustrate that, on physical facilities of hospital, most of (82%) the respondent's source of food while staying in the hospital was canteen. About two third respondents were satisfied from the services of canteen. Some 18 percent had some problems, among them, majority (64.3%) respondent pointed on lack of sanitation in canteen. Likewise, half of the respondents responded lack of sanitation in toilet and bath room. 58.3percent respondents were satisfied with parking facilities. Regarding the hospital laboratory service, (38%) of the respondent responded delay in reporting, and 50 percent respondent responded cost of medicine was high in hospital pharmacy. 92 percent respondents were satisfied from behavior of staffs. Only 8 percent were not, among them some had problem in communication.  Likewise, majority (66%) of the respondent stated doctors offering limited time to the patient. Data shows that (84%) of the respondents were satisfied with the behavior of nurses, almost (92%) of the respondents were satisfied with nursing care.

In conclusion, most of the family caregivers were satisfied with hospital parking facility, behavior of hospital staffs and nursing care given by the nurses. Most of the respondents were not satisfactory of hospital cleanliness, laboratory services and pharmacy facilities of the hospital.