Effect of Leader Personality Traits on Employee Satisfaction and Performance in the Telecommunication Industry in Ghana

Abstract

The study sought to examine the effect of leader's personality traits on employee job satisfaction and job performance in the telecommunication industry in Ghana. The study also sought to identify which personality traits is the most dominant among the leaders. Besides, an enquiry into the relationship between leader personality traits and employee outcomes were made. A cross sectional survey was adopted using structured questionnaires to collect data from a sample size of 350 employees and superiors in 4 selected telecommunication firms. Data was analyzed and results arrived at using frequency and regression analysis. Findings indicated that leaders in the telecommunication industry in Ghana possess organized and structured with scheduled plans which connotes the feeling personality trait as the most dominant personality trait. Furthermore, there was a positive relationship between leaders' personality traits and employee job satisfaction the study recommends among other things that formalized leadership training programs should be instituted in the telecommunication industries in Ghana to train leaders and employees on leaders' personality traits and it effect on employee outcomes such as job satisfaction, employee performance and reduction in turnover intention. Limitations and areas for further study are also mentioned.