An Assessment of Performance Management System: A Case Study of Electricity Company of Ghana-Western Region

Abstract

The implementation of performance management system within organizations is vital for the success of any business. This enables the individual objectives of the employees' in the organization to be aligned with the overall corporate objectives. The performance management cycle is not complete without going through objective setting or performance standards, monitoring progress, methods to measure and evaluate performance based on those standards, tools to improve performance, and the feedback process. This descriptive correlational quantitative study sought to establish the relationship between performance management system and organizational profits, and the relationship between employee performance and customer satisfaction. In addition, the employee attitudes towards work improved with the implementation of the system. The study found significant relationship between performance management system and organizational profits and established there is a significant relationship between employee performance and customer satisfaction.