Professional Skills, Management Capabilities and Training Needs: The Case of Campania Public Tourist Sector

Abstract

This work takes into account the problems linked to professional skills, management capabilities and training needs in the Campania public tourist sector. Starting from privatization theory as economic and organizational notions, we concentrate our attention on the human resource and cultural aspects as two important issues of the service supply and its quality. It is not easy take into account the development of research methods in service management and more particularly in Italian public tourist sector because it can be regarded as a son with many political fathers, but in recent years there has been an increasing interest in the use of service management theory on Italian public tourist sector linked to service supply and its quality. Any service supply is greatly dependent from how the objectives and the managerial resources interact and became integrated with regard to the request of the users and personnel in terms of ties and opportunities, in this contest we show the case of Campania public tourist sector (Cpts) as one of the most important.