Dynamics of Human Resources Management Practices and Knowledge Management Processes in Service Sector: An Empirical Study

Abstract

This research attempts to establish a link between human resource management practices and knowledge management processes in knowledge intensive service sectors. The key dimensions of these three research constructs have been identified. Metric has been developed for the empirical investigation of the relationships between these constructs. Structural Equation Modelling (SEM) using partial least square techniques has been used to test these hypotheses with a sample size of 491 knowledge workers (330 - Higher educational institutions and 161 from the IT companies) to investigate the empirical relationships between the factors. Among 20 hypotheses being tested 14 were accepted and the rest were rejected. The testing of the hypotheses enabled the identification of the key dimensions of HRM practices which have bearing on KM processes. Implications of the study would enable the strategic planning managers to make their human resource management practices more effective so as to enhance the knowledge management processes.