An Assessment of E-commerce Adoption in the Banking Industry of Ghana

Abstract

The purpose of this research was to investigate into the positive impacts of ecommerce adoption in the banking industry of Ghana. The driving force of this study include issues of the banking industries in the economy of Ghana that are ready to embrace the adoption of e-commerce in their operations. As indicated above, the use of e-commerce in the economy of Ghana and for that matter the banking industry of Ghana still remain relatively a new concept as not all banks use e-commerce in their operations and are yet to experience the implementation of e-commerce and its associated benefits. The methodology adopted for the study is the mixed method technique, consisting of both qualitative and quantitative For the purpose of data collection, semi-structured interviews as well as survey questionnaires were administered to the respondents who are mainly staff of Fidelity Bank in the Head Office and across the fifty branches of the bank. A total sample size of 250 respondents consisting of some of the employees of the 46 branches of Fidelity Bank in Ghana were used. The study identified a positive significant between e-commerce and all the effects. The null hypothesizes were thus rejected by the results. The results of the study generally indicated that, the e-commerce adoption has contributed positively to the provision of cost effective operations in the bank, improved communication within the bank and reduced paper work in the bank.