Effect of Employee Demographic Characteristics and Job Satisfaction on Intentions to Turnover: A Case of Employees in Nakuru County Government, Kenya

Abstract

its staff such as compensation and benefits, supportive working condition, staff supervision, co-worker support/relationship with colleagues, work itself, recognition on its employee's achievements and award of promotional opportunities so as to enhance retention. The purpose of this study therefore was to investigate the effect of employee demographic characteristics and job satisfactionon intentions to turnover among employees in Nakuru County Government, Kenya.  The study population consisted of managerial staff, clerical staff and support employees from four sub-counties of Nakuru. The study used purposive sampling to identify four (4) sub-counties to participate in the study. In addition, the study used random sampling design to select all respondent employees. The study sample was 327 consisting of 115 managerial staff, 124 clerical staff and 88 support staff.  Questionnaire method was used to collect data and the data obtained was analysed using the Statistical Package for Social Sciences (SPSS). Both descriptive and inferential statistics were used in data analysis; that is frequencies, means, standard deviation and percentages which were presented in tables and charts. Independent samples t-test, one-way ANOVA, Pearson's correlation analysis and regression analysis were used to test the study hypotheses. The results showed that demographic characteristics and job satisfaction were critical factors in determining turnover intentions.