A Study of Facilities Provided by Maharashtra State Road Transport Corporation at Bus Station to Passengers in Maharashtra

Abstract

Public transport service is need of society. Maharashtra State Road Transport Corporation (MSRTC) plays an important role in public transport as its networking is spread all over Maharashtra – in urban, rural and even remote places. The aim of MSRTC is totally social point of view. For providing transport services MSRTC invests large amount in land, infrastructure and also help employment generation at state level. Corporation is established under Special Act and completed successfully completed over 60 years. As per the aims and objectives, the basic duty of MSRTC is to provide different facilities to passengers. As per 2011 census 54.78 percent live in the villages of rural areas and for their transport State Transport is a solace.

Thus, the importance of State Road Transport for transport to urban as well as rural population cannot be ignored.  MSRTC provides public transport and through this paper an attempt is made to study the real position of facilities provided at Bus Stations for comfort of passengers and understand the level of satisfaction of passengers from the services provided by it.