Factors Affecting Supply Chain Agility in Medical Health Sector (Case Study of Kenya Medical Supply Authority)

Abstract

As the government of Kenya has been criticized for being inefficient and ineffective in its service delivery to its citizen especially in the medical health sector which is marred with drug stock outs, poor quality drugs, inequality in service delivery, weak institutional capacity, late delivery and lack of professionalism in the medical health sector. The main objective was factors affecting supply chain agility in medical health sector. The independent variable is Market sensitivity, process intergration, swift response and flexibility. The study adopted a case study approach informed by the fact that the entity mandated to implement is only one organization, which is Kenya medical supply agency. The researcher will use descriptive research method. The target population for this research study will be 306 workers who are employed at the Kenya medical supply authority headquarter Nairobi in six department as follows, Procurement, warehousing, distribution, ICT, Finance and customer service. A total of 92 employees who constituted 30% of the total population will be selected using stratified and simple random sampling techniques  these involves taking subjects from the entire department at KEMSA headquarter. The researcher use questionnaires to obtain data and analysis will be conducted through statistical packages for social science software. Descriptive research which involves percentages and tables will be used in data presentation. A Cronbach alpha test was used to establish validity of the questionnaire and was 0.73 indicating its validity and reliability. The model suggested that 86.2% of supply chain agility could be explained by the combination of the four selected independent variables. The researcher recommended that KEMSA should fully embrace supply chain agility to improve service delivery, reduce stock out by being market sensitive, enabling process integration in the organization, embracing swift response and finally being flexible.