A Study on Quality Dimensions in SVIMS Hospital at Tirupati (A.P.)

Abstract

In every aspect the Quality work generates the desired result. At present people consuming the products and services with little quality. But quality service improves the firm standards. Where as in health service organisations must have to maintain the good quality in their services. It may in terms of maintaining the adequate resources, qualitative laboratories and good approach in both medical and non-medical services. The present study emphasizes the SVIMS hospital medical practitioners towards the patients. The main objective of this study is to examine the service quality and how it will influence on patient loyalty in SVIMS hospital of Tirupati., service quality measures are based on some of the dimensions of the Service Quality, and in these studies two dimensions namely responsiveness and reliability were considered. The research is purely based on primary data, the data has been collected by 180 respondents by using structures questionnaire. The data has been analyzed by using one sample t test analysis. The results revealed that the two were positively related to patient's loyalty.