Effectiveness of Quality Management Practices and Domain Quality Certification in Indian IT Companies: A Comparative Study

Abstract

This paper tries to identify few key quality management practices covering both hard and soft TQM practices that have helped Indian IT organizations to achieve their business target through improved performance. From the available literature the paper tries to find out the impact of certification of compliance with different international quality standards like CMMI, ISO 9001 on the business results of these companies. It also focuses on the recent trend of these organizations on getting certified with various domain specific quality models like TL9000 for telecommunication Industry, AS9100 for aerospace industry and ISO 13485 for medical devices and health care services. Where these models are extending over and above ISO 9001 guidelines and how they are helping the IT organizations in improving the operations of their industry specific individual vertical delivery units are also discussed.