Employee Engagement and Disengagement: Causes and Benefits

Abstract

"There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of GE.

Employee engagement is an element that links the organization and its employee's. It is also called work engagement. An engaged employee is one who is fully dedicated and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. Employee Engagement is also a dominant source of competitive advantage. It creates a strong bond between employee engagement, employee performance and business outcomes. It is basically concerned with the employees' beliefs about the organization, its leaders and working conditions. It has been observed that modern organizations are emphasizing a lot on practicing employee engagement looking at the benefits earned by having ‘high engaged employees' in their organizations. It is therefore, important to identify the low engaged employees and replace them with high engaged employees in order to develop the employees and organization as a whole.