Performance of Human Resources: Comparative Study of Public and Private Banks in Pakistan

Abstract

Human capital is an important asset of an organization. The aim of the study is to examine the relationship of intellectual capital with the organizational performance of the banking sector. Variables includes are human capital efficiency, structure capital, and customer satisfaction.  Our study shows that the components of intellectual capital have significant positive relationship with the organizational performance.

This study is based on the primary data of public and private banks in city of Lahore, Pakistan. Basic source of data for this research is adapted questionnaire. We distributed 250 questionnaires and we received 170 completed one.  Out of these 170 questionnaires, 10 questionnaires were rejected due to incomplete/incorrect data. To test the reliability and validity of data Cronbach Alpha test is applied that shows a value of 0.706. Data is be analyzed with the help of SPSS (Statistical Package for the Social Sciences).