Pareto Analysis To Identify The Factors For Assessing Of Service Quality – A Case Of Institute Library

Abstract

This work aims at presenting the importance of the Library in an educational system and the users of the library are the most important part in defining the services in a library system. In this paper an attempt has been made to identify the factors, that are essential for service quality and those factors were tested through a survey instrument. The factors on the basis of their occurrences and importance has been arranged to present them in a convenient way so that they can be used in setting up a library system in an educational institute.