The Impact of Employee Engagement in Improving Organizational Performance

Abstract

Employee engagement is a workplace approach designed to ensure that employees are committed to their organization's goals and values, motivated to contribute to organizational success, and are able at the same time to enhance their own sense of well-being. There is a firm correlation between employee engagement and high organizational productivity and performance, across all sectors of the economy. As well as performance and productivity, employee engagement impacts positively on levels of absenteeism, on retention, on levels of innovation, on customer service, on positive outcomes in public services and on staff advocacy of their organizations. An engaged employee experiences a blend of job satisfaction, organizational commitment, job involvement and feelings of empowerment.