An Overview of Mobile Banking

Abstract

In today's business, technology has been on the predominant indicators of growth and competitiveness. The banking industry today is in the industry of its revolution. Information technology has basically been used under two different avenues in banking. One is communication and connectivity and other is business process. Today, banks have welcomed wireless and mobile technology into their boardroom to offer their customers the freedom to pay bills, planning payments while stuck in traffic jams, to receive updates on the various marketing efforts while present at a party to provide more personal and intimate relationships. This paper examines the overview of mobile banking. I.e challenges, pros and cons and security issues. In the present day banking, total automation of banking operation and is an imperative for all banks to attract more customers, provide efficient service and survive the competition, apart from achieving the profit, which is the main goals of the business. Mobile banking is one of the alternatives channels available to customer for quick and efficient service at anytime and anywhere. Banks can also use unable banking for increasing the efficiency of their staff create a platform for better customer service and improve relationship with their customers