Process Performance Analysis in the Production Process of Medical Bottles

Abstract

The importance of the quality in creating customer satisfactionhas been widely studied in the literature. Product quality relates to how well the product characteristics fulfill the customer expectations. Since, maintaining a competitive advantage in the market highly depend on the customer satisfaction, manufacturer needs to reduce the production variability to produce quality products. Statistical quality control (SPC) applications are performed in the manufacturing industry to measure the performance of the production performance. Process capability analyze is an effective method to evaluate the process performance. Process capability indices (PCIs) are used to quantify the relationship between the real process performance and the predefined specification limits. PCIs are statistical indicators of the process capability. In this study, process capability analysis is conducted in a medical bottle manufacturing company. Process performance measurement gains great importance in health industry as it has a critical role. The company determines the critical quality characteristics of the medical bottle as weight, thickness, height and diameter.