Supervisors' Self Awareness and Workers' Productivity in Selected Hotels in Bayelsa State, Nigeria

Abstract

The survival of any entity is determined by the strength of its workforce. This implies that for an organization to increase productivity, employees' welfare and their emotional status should be taken into consideration. The study therefore, seeks to examine the relationship between supervisors' self awareness and workers' productivity in the hotel industry in Bayelsa state. The study adopts the quasi-experimental research design and the stratified random sampling technique to collect the data used for the study. It also made use of the Spearman's Ranked Order Correlation Coefficient (rho) as the statistical tool to analyze the data with the aid of SPSS version 20. The study found that supervisors self confidence in the hotel industry has given rise to workers efficiency which is influenced by respondents' levels of education. It also found that supervisors' accurate self assessment gave rise to workers effectiveness as this is influenced by good treatment of employees by supervisory staffs and hotel management. The study concludes that hotels who encourage supervisors self awareness in the industry are likely to enhanced or increase their workers efficiency and effectiveness which will in-turn lead to increased productivity for the hotels. Based on the findings, the study recommends that hotels who want to survive the turbulent business environment facing the industry should endeavour to recruit competent and more educated individuals who are capable of recognizing their emotions and those of their subordinates; hotels should also create an enabling environment for workers to express their wealth of knowledge and expertise without much interference by hotels management; and finally that workers should be treated as valuable assets by giving them motivational incentives to boost their morale and increase their commitment to service delivery.