Workplace Incivility and Job Satisfaction: Mediating Role of Burnout

Abstract

This study deals with workplace incivility that has recently become increasingly of interest. Workplace incivility has been shown to have a negative effect on employee attitudes. Therefore, efforts should be made to reduce the negative impact of workplace incivility. To this end, it is necessary to focus on the process by which workplace incivility affects employee attitudes. However, there is a lack of research to clarify which mechanisms influence the influence of workplace incivility. Therefore, this study examined the influence of workplace incivility and analyzed the mechanism of workplace incivility. Particularly, in this study, we set burnout as a mediator because workplace incivility will increase burnout of employees and eventually decrease job satisfaction. In order to analyze this, we used data of 153 employees engaged in the company. Analysis shows that all the predicted hypotheses are supported and it is meaningful to identify the influence and process of workplace incivility. However, there are some limitations. There is a need to further increase the number of samples and to analyze more diverse industries. It is also necessary to expand the possibility of generalization of research through longitudinal research.

Future studies will need to identify mechanisms other than burnout and should be extended to studies that identify the antecedent variables of workplace incivility.